Click below to get answers to common questions.

Why did the ink cartridge leak ink all over the place?
Please read the directions on the cartridge carefully. You have to pull the little plastic tab off before you undo the orange safety clip, otherwise there will be ink leakage.

There are 4 types of cartridges out there today:

1. OEM's (original equipment manufacturer) are the name-brand ones made by the makers of the printer (ie: HP, Brother, Canon, etc). These are very reliable (fail rate of less than 1%), are of excellent quality & have high page yields but they also have a high price tag as well. These are the ones you'll find at the big-box chain retail stores... Very expensive, and all you're really paying for is the printer company's logo & the fancy packaging, because now there is a much more affordable "generic" option (see #2 below) that works exactly the same but costs so much less!

2. Compatibles are brand-new, non-name-brand cartridges ("generics") that are built by an independent manufacturer, not by the makers of the printer. They are still 100% genuine & are built with the exact same chips & parts that the OEM's have (minus the name-brand logo on the core). That's the only difference! They have the exact same page yield, quality & reliability (with the same less-than-1%-fail-rate) as OEM's, but thankfully are MUCH less expensive. On average, our customers save right around 30%!   Remember: compatibles are brand-new, not "recycled" or "refurbished" and these make-up 99% of our inventory! We source them from the country's largest generic cartridge manufacturer/distributor & we are the only place in the greater Phoenix area that you can get them at these insanely low prices!   (And we ship too!) ALSO, THESE DO NOT VOID THE WARRANTY OF YOUR PRINTER!

3. Remanufactured cartridges are previously-used OEM cores that have been "gutted" & cleaned-out, with all the important components (chips, sponges, gears, wiper blades, etc) being replaced with new ones.   The quality, page yield, reliability & price are all pretty close to that of Compatibles, with just a slightly higher possible fail rate of 4-5%. These are the types of cartridges you'd find at some of the other small ink shops in town. When we first opened, this is what we specialized in - but, little-by-little, we've upgraded & now we only stock a handful of Remans (usually when there are no Compatible versions available for that specific model).

4. Refills are used cartridges (either OEM or Compatible) that have a hole poked/drilled into the core & new liquid ink or toner powder syringed/poured inside (and on top of the old). None of the components are replaced either. This means you're getting a VERY poor quality product with a VERY high probability of failure, plus all the headaches that come along with that (remember, you've got a cartridge with a hole in it that's been covered with a sticker or a plug of some sort - drastically increasing the chances of leakage). These don't yield a very high page count & are very unreliable (they can actually have an 80-85% fail rate, especially with HP inks).Since the chips aren't replaced on Refills, chances of the printer recognizing the cartridge at all is very low. At one time, Refills were the only available option for customers to save money on ink & is how a lot of Cartridge shops out there in the World became popular. But now, with the advancement of technology that requires the chips to be replaced, in addition to the advent of a higher quality alternative that rivals the name-brand ones, refilling has become obsolete. There are still some places who do it (like the few locations remaining of the aforementioned Cartridge shop out there in the World who really started the Refill trend back in the day as well as some of the huge wholesale warehouse type places that sell a lot of bulk items & require a membership - you know who I mean), but even if you get lucky & your printer recognizes the old chip, there's still the issue of ink leaking everywhere & staining your table, clothes, carpet, etc. and a very poor print quality as well! Beware of shopping for ink/toner online especially - on websites like Amazon & eBay, as those sellers can call a Refill a Reman & you wouldn't know until it was too late. There's a very high probability that these will damage & ruin your machine, which is why we have never & would never sell them!

The printer companies want you to buy only their name brand OEM's, which cost a lot more. Sometimes you will those error messages yet the printer will work just fine, other times you may have to unplug the printer and let it sit for 30 seconds, then plug it back in and it'll work. Also, if you have automatic updating set on your computer for your printer - the manufacturers will sometimes upload firmware to your printer that will cause it not to take re-manufactured cartridges. If this happens, uninstall any unintended updates and reboot.
There are a few reasons this may be happening. 1) Your cartridge ran out of ink - time for a new one! Bring it in, we'll weigh it for you to see if it's empty or defective. 2) It was left sitting unused for a long period of time - sometimes they just dry out. If you'll be out of town or not using the printer for a while, a good idea is to put the cartridges in a zipper baggie & keep them in the refrigerator. You can also try using a spray bottle of distilled water, spraying that on a paper towel and try lightly dabbing the print head on it. Sometimes this gets the ink flowing again. 3) You may need to reset the printer. (See the 1st FAQ)
XL (ink) & X (toner) cartridges are high-yield ones. The usually come with almost twice as much ink as a regular cartridge. These are slightly more expensive than the regular yield ones but it saves you a lot of $ in the long-run. A lot of manufacturers aren't even making the regular yield ones anymore.
Printers are pretty inexpensive these days & companies make their money on selling the ink. The cartridges that are sold with the printers are called "starters" & are only filled about 1/4 the way. This is to get you to also spend more money buying ink from them right away. So, instead of buying your ink at full retail price from our competitors, come on in to Ink & Toner Scottsdale so we can get you a backup set and save you a lot of money!